"What's this going to cost?" is a fair first question, and most pricing pages dodge it. We'd rather lay out how it actually works on a Los Altos Hills service call, so there are no surprises when we arrive.
There's no single number, because a sweating door gasket and a failing sealed system aren't in the same universe. But the framework below covers almost everything we see in local kitchens.
The service call, and what it covers
Every visit starts with an $89 diagnostic. That's not a guess at the door — it's model and serial, temperatures, airflow, and electrical or sealed-system readings as the symptom calls for, so the recommendation rests on evidence. If you go ahead with the repair, that $89 goes toward it. You're never paying twice for us to find the problem.
Common repairs, roughly bracketed
Most repairs land in a few bands. The bounded, well-stocked jobs — a door gasket, an evaporator or condenser fan, a thermistor, an ice-maker module or fill valve, a Wolf igniter or spark switch — are the lower end, mostly the labor plus a genuine OEM part. Control boards sit a step up. The expensive bracket is the sealed system: a refrigerant leak or a failing compressor, where the labor is real and the part is significant.
We quote the specific repair after the diagnosis, in writing, before any work begins. The 365-day warranty on parts and labor is the same regardless of which bracket your repair falls in.
Why an estate-kitchen visit can run differently
Los Altos Hills kitchens skew large and custom — multiple built-in columns, a wine unit, a pro range, sometimes a butler's pantry with a second fridge. Two things follow from that. First, more units means we'll often check the others while we're there rather than have you book three separate calls. Second, tight integrated surrounds and heavy column units take longer to pull and re-seat cleanly without marking the millwork, and we plan parts and routing ahead so a visit doesn't become two.
How we keep it honest
We'd rather lose a repair than sell one that doesn't make sense. On an older unit facing a major sealed-system bill, we'll put the readings in front of you and sometimes tell you it's time to replace — that's a call you should make with the numbers, not a sales pitch. When a fix is the right move, you get the price up front and the warranty behind it. Call or book online to get started.